Okay, they get a shout-out. 1-800-GOT-JUNK lives up to their reputation. Their crews are polite, their trucks clean, they arrive within the timeframe they say they will, and best of all they remove all of your junk.
I live on the third floor of a walkup and have accumulated junk over the last 12-plus years. Old computers and monitors ($10 extra for each monitor), stereo equipment, construction debris, drywall (extra fee for that because it’s denser), 2x4s, and household junk. They take it all without complaining. And for my part, I did what their website said to do; I relaxed and let them go about their business.
Let me start at the beginning. I scheduled them on line for the following day. Their website is clean and easy to navigate. I went back later that day, saw an earlier time was available and rescheduled for then. I wound up calling them in the morning because I misunderstood the time they would arrive, but the person on the other end of the phone had all the details and once he started explaining I basically was in an embarrassed hurry to get off the phone.
The guys called on their way and again when they arrived. I let them in and showed them the junk. They read me their billing structure and what would cost me extra (see above). Then they set about hauling he stuff down the stairs. Now, they said it wasn’t so bad, but it was clear to me they had underestimated my ability to accumulate crap. It took them longer then even I thought it would and they took two breaks in the middle.
At one point another figure appeared in my doorway. It turned out to be my landlord. First time in over a year he had come up stairs. He was curious because of all the noise. A lot of thumping and clanging. I should mention I am located above his place of business. So I certainty understand his concern.
Back to the re-movers. The only stumbling point with them was that it appeared they were trying to leave without the cleanup part of the job which is clearly advertised on the site as part of the work to be done. I asked them about it before taking the last item and they said yes they would clean. They approached me with the bill and again explained the final charges. They both stood there. I started to write the check and they both stood there. I overheard the one gentleman whispering to the other to get the cleaning supplies. He didn’t really go anywhere. So, I gave them the check. They said happy holidays and I said I would see them in a moment when they came back up. It was only when they had started the cleanup that I gave them their tip. I think they knew I was holding out till they came back.
All things said, I think they did a terrific job and I will be using them again as I still have another room to clean out. I would certainty recommend them to anyone with junk removal needs.
